Catalogue DOCTES Portail documentaire en promotion de la santé

Article : texte imprimé

Patient burden during appointment-making telephone calls to GP practices

SIKVELAND R. |

Dans Patient Education and Counseling (Vol. 99 n° 8, Août 2016)

Objective This study addresses, for the first time, the effectiveness of receptionists handling incoming calls from patients to access General Practice services. Methods It is a large-scale qualitative study of three services in the UK. Using[...]

Plus d'information...

Disponible